Home/Shipping & Returns

Shipping & Returns.
Everything you need to know

Fast, reliable nationwide delivery and a clear, fair return policy. Read on for our shipping timelines, fees, and the rules around damaged-on-arrival returns.

Contact support Track an order
Delivery Issues?
Call or WhatsApp
+234 915 996 5657
Email us
info@ohmobility.com
Support hours
Mon–Fri · 8AM – 5PM

Shipping at a glance

  • Nationwide delivery
    Across Nigeria
    Fees and delivery times depend on your state and city — calculated at checkout.
  • Serviceable locations
    Configured at checkout
    If your city isn't listed, contact us and we'll arrange a custom delivery option.
  • Order tracking
    Status updates by email
    We email you when your order is confirmed, shipped, and delivered.

Returns at a glance

  • 24-hour window
    Report damage promptly
    Damaged-on-arrival items must be reported within 24 hours of delivery.
  • Proof required
    Photos or video
    Send clear photos/video of the damage and the original packaging.
  • We cover return shipping
    No cost to you
    For approved damage claims, OH Mobility covers all return shipping costs.
Shipping Policy

Delivery times & fees

Shipping fees vary by destination and are calculated automatically at checkout based on the state and city you select. If your area isn't in our serviceable list, you'll see a prompt to reach out and we'll arrange a custom delivery option.

  • Order confirmation: you'll receive an email as soon as payment is confirmed.
  • Dispatch: orders placed on business days (Mon–Fri, 8AM–5PM) are processed the same day where possible.
  • Delivery updates: we email you when your order is shipped and delivered.
  • Unserviceable destinations: if your city isn't listed at checkout, contact us before placing the order.
Return Policy

No returns on undamaged items

Please read carefully
Once an order has been placed and delivered in good condition, it cannot be returned for a refund or exchange. Returns are accepted only when products arrive damaged.

Damaged-on-arrival: how to report

  1. 1Report within 24 hours of delivery via email or phone. Anything reported after 24 hours can't be accepted.
  2. 2Send photographic or video evidence of the damage and the outer packaging.
  3. 3Keep the original packaging with all accessories, manuals, and documentation included.
  4. 4We review within 1–2 business days and reach out with next steps.

Resolution options

Replacement

Subject to availability.

Full refund

Processed within 5–7 business days after approval, to the original payment method.

Store credit

Equivalent to the purchase amount.

Non-returnable items

  • Products delivered undamaged.
  • Items used beyond inspection.
  • Items missing original packaging or accessories.
  • Damage reported more than 24 hours after delivery.
  • Clearance or sale items marked "final sale".

Special cases

Wrong item received

Corrected within 24 hours at no cost — we collect the incorrect item and send the right one.

Manufacturing defects

Handled separately under the product's warranty terms. Contact us for warranty support.