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Return Policy

OVERVIEW

At OH Mobility, we are committed to providing high-quality mobile accessories and ensuring customer satisfaction. This Return Policy outlines the conditions under which products may be returned. Please read this policy carefully before making a purchase.

GENERAL RETURN POLICY

OH Mobility does not accept returns on products except in cases of damage during delivery. We carefully inspect all items before dispatch to ensure they meet our quality standards. Once an order has been placed and delivered in good condition, it cannot be returned for a refund or exchange.

DAMAGED ITEMS ON DELIVERY

We understand that damage can occur during shipping. If you receive a damaged product, we will gladly accept a return under the following conditions:

  1. Report Immediately: You must report the damage within 24 hours of delivery by contacting us via email or phone.
  2. Provide Evidence: You must provide clear photographs or video evidence showing the damaged product and its packaging.
  3. Original Packaging: The product must be returned in its original packaging with all accessories, manuals, and documentation included.
  4. Unused Condition: The product must not have been used beyond initial inspection to verify the damage.
  5. Inspection Upon Delivery: We strongly encourage customers to inspect all packages immediately upon delivery in the presence of the delivery personnel.
HOW TO REPORT A DAMAGED ITEM

If you receive a damaged product, please follow these steps:

  1. Do not discard the packaging or any components.
  2. Take clear photos showing:
    • The damaged product from multiple angles
    • The product packaging (both exterior and interior)
    • Any visible damage to the shipping box or materials
  3. Contact us within 24 hours using the contact information provided below.
  4. Include your order number, delivery date, and a detailed description of the damage.
RETURN PROCESS FOR DAMAGED ITEMS

Once we receive your damage report and supporting documentation:

  1. Our team will review your claim within 1-2 business days.
  2. If approved, we will provide you with return instructions and arrange for pickup or provide a return shipping label.
  3. Upon receiving and inspecting the returned product, we will offer either:
    • A replacement of the same product (subject to availability)
    • A full refund to your original payment method
    • Store credit for the full purchase amount
  4. Refunds will be processed within 5-7 business days after approval.
ITEMS NOT ELIGIBLE FOR RETURN

The following items are not eligible for return under any circumstances:

  1. Products delivered in good condition without visible damage
  2. Products with damage caused by misuse, abuse, or improper installation
  3. Products with missing accessories, packaging, or documentation
  4. Products that show signs of use beyond initial inspection
  5. Products reported as damaged more than 24 hours after delivery
  6. Clearance or sale items marked as "final sale"
DEFECTIVE PRODUCTS

If you discover a manufacturing defect within the warranty period (if applicable), please contact us immediately. Warranty claims are handled separately from our return policy and are subject to the manufacturer's warranty terms.

WRONG ITEM DELIVERED

If you receive an incorrect item that does not match your order, please contact us within 24 hours. We will arrange for the correct item to be shipped to you at no additional cost and collect the incorrect item.

REFUND METHOD

All approved refunds will be issued using the original payment method. Please allow 5-7 business days for the refund to reflect in your account after approval. Bank processing times may vary.

SHIPPING COSTS

For damaged items, OH Mobility will cover all return shipping costs. We will either arrange pickup or provide a prepaid return shipping label.

INSPECTION TIPS

To protect yourself and ensure a smooth delivery experience:

  1. Inspect all packages immediately upon delivery
  2. Check for any signs of tampering or damage to the outer packaging
  3. Open the package carefully and examine the product before the delivery personnel leaves
  4. If you notice any damage, refuse delivery or make a note with the delivery personnel
  5. Take photos or videos during unboxing for your records
CUSTOMER SATISFACTION

While we maintain a strict no-return policy for undamaged items, we are committed to your satisfaction. If you have concerns about a product, please contact our customer service team. We are here to help address any issues and ensure you have a positive experience with OH Mobility.

CHANGES TO THIS POLICY

OH Mobility reserves the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. We recommend reviewing this policy periodically for any updates.

CONTACT US

If you have received a damaged item or have questions about our Return Policy, please contact us:

Business Hours:

Last Updated: January 17, 2026